Step 1. Make sure there’s power to it.

Typically these days heaters are either plugged into a standard electrical GPO (power point) or into a point on a controller and it’s not uncommon for a plug to come out of a socket or a circuit breaker to trip, so before you do anything make sure there is power running to yours and if you don’t then maybe check these things first.

Step 2. Make sure there is enough flow.

Pool heaters have minimum flow requirements that they detect via internal sensors (and in some cases external ones) and if they do not detect enough flow (or pressure as is the case in some situations), they will shut down. So it’s also worthwhile to check over your system as a whole to ensure that you don’t have anything restricting your flow, for example debris in your skimmer box or your automatic pool cleaner is running.

Step 3. Call us!

If you get to this point, then it’s most likely you have an issue that only a professional can fix, though before you call us, please record any fault codes that may be displayed on your heater as these help us understand what it is we need to fix.

From Pentair and Raypak, to Insnrg and Astral, we work on all heater makes and models, old and new, with the majority of brands (and their models) familiar to us listed below;

• Astral (HiNRG, HW, HX, ICI, IXI, HX, JX, MX, Viron and Viron eVo)

• Raypak (Residential and Premium)

• Pentair (MasterTemp, Max-E-Therm and TurboTemp)

• Insnrg (GI)

• Zodiac (JXi, LXi, LRZ, WLRZ)

• Hayward (H series)

• Laars / Jandy (Lite2, LC, LD, LJ, LXI, LRZ)

Yes, with highly chemicalised water constantly running through your heater, coupled with a very high running temperature, it’s essential that it is regularly serviced in attempt to preserve its effectiveness, efficiency, longevity and most importantly safety.

Servicing incorporates inspection, detection and correction activities and how regularly it should be done does depend on your usage of it. Typically, we recommend annual servicing for heaters installed in residential applications and six monthly servicing for heaters supporting commercial systems.

So contact us and let us help you help your heater with a quality service.

• A gas heater will heat your pool up faster than what an equivalently sized heat pump can.

• A gas heater will be able to heat your pool all year round, whereas a heat pump will struggle to do the job in the colder months (due to its design principles with in most cases if you do want to heat your pool up during these times, you’ll need to install a gas booster to support the heat pump).

• Heat pumps require other aspects to be incorporated into your system for them to be truly effective, e.g. pool blanket, solar feed, whereas with a gas solution, all you need is the heater.

• Heat pump installs are more expensive than gas heaters (especially if you want to swim on the colder months as if so you’ll need to include a small gas heater to act as a booster!).

• Heat pumps are more efficient, in terms of energy used (in) to produce energy out.

As there is a science behind it, determining what’s best for your situation can be complicated, so let us take care of it for you!

We like to keep things simple, so contact us with the below information and we can quickly let you know what heater/s make and models will suit.

1. Pool dimensions (Length x Width x Average Depth).

2. Your desired swimming (water) temperature.

3. How quickly you would like this temperature to be reached from when you turn your system on.

4. Whether your pool/spa is located inside or outdoors and whether it has a cover.

Typically in Australia, pools are set between 26°C and 28°C, with spas set between 36°C and 38°C.

Whilst of course the choice is yours, it’s important to note that the majority of heaters have a maximum heat output of 40°C.